Embedded Files
Attendance:
Sarah Driscoll
Sarah Fraser
Alex Morris
Thomas Lidgerwood
Tim Bishop
Jake Joyce
Jack Tandy
Apologies:
Paul Deakin
Key Discussion Points:
1. Community Notice Board
• Discussed the implementation of a community notice board for staff updates and announcements.
• Action: Follow up on its progress and confirm responsibility for setup.
2. Communication Style
• Agreed on shifting communication to a positive framing: focus on empowering staff with examples of the right way to act instead of prohibitive messaging.
• Action: Develop materials that model positive behaviors and strategies for difficult interactions (e.g., allyship).
3. Pronouns and Inclusivity
• Highlighted the importance of recognizing and respecting preferred pronouns.
• Discussed methods for sharing updated pronouns across management and staff while ensuring sensitivity.
• Action: Add “preferred name” and “pronouns” fields to employee records; revisit communication strategies.
4. Name Tags and Polaroids
• Continued deliberation on implementing name tags or Polaroid photo walls to enhance familiarity among staff and customers.
• Action: Research cost-effective name tag solutions; confirm feasibility of a photo wall.
5. Values Definition
• Began drafting a list of core values for staff behavior, including respect, empathy, honesty, and inclusivity.
• Proposed creating posters and visuals to reinforce these values in the workplace and trucks.
• Action: Refine the values list, design posters, and finalize distribution methods.
6. Physical Safety and Non-Judgmental Practices
• Reinforced “no hero moves” and emphasized team-based lifting practices.
• Addressed assumptions based on physical appearance or gender.
• Action: Develop communication to encourage open dialogue about physical assistance needs.
7. Bathroom Facilities and Amenities
• Raised concerns about inaccurate bathroom labeling (e.g., unisex bathrooms with urinals only).
• Action: Review and correct signage; consider additional amenities (e.g., sanitary pads).
8. Staff Feedback and Reporting Systems
• Discussed improving accessibility to feedback tools, e.g., small suggestion boards in trucks.
• Addressed the importance of removing inappropriate graffiti in shared spaces.
• Action: Establish a process for immediate removal of inappropriate content and encourage constructive feedback.
9. Induction Session Improvements
• Agreed on recording future induction sessions to refine training content delivery.
• Action: Schedule and test recording systems for upcoming sessions.
10. Customer-Facing Communication
• Proposed placing respect-oriented messaging on the inside of truck doors to remind customers of expectations.
• Action: Draft and approve messaging for printing and installation.
Respect - Everyone is worthy of your respect, even if they're different from you
Nonjudgemental -
Honesty & Integrity - Intrinsic to what we do at MWAV, go above and beyond to embody these values.
Empathy - Moving is stressful for movers and customers, always try to put yourself in the shoes of your team mate and customer
Inclusivity - People may not always be the same as you, tolerate and welcome difference.
Camaraderie - We're all in this together
Communication - You can't read peoples minds, talk to them
Ally-ship - Take actions to support and advocate for people who are different from you
Helpfulness - you are there to make yourself and your team-mates job easier and to delight your customer
Trust - we should all have each others backs and be confident they have ours
Page updated
Report abuse