Embedded Files
Greeting
“Man With A Van, you’ve got *name*”
Date
“What date did you have in mind for your move?”
Suburbs & Access
“What suburb are we starting in? Are there any flights of stairs or elevators there?”
“What suburb are we moving to? Are there any flights of stairs or elevators there?”
***If there is a via address also ask for stairs and lift, include the information in brackets next to address***
Item List
“What are all the items you would like us to move on the day?”
Trucks Size
“Based on that information we will need one of our *truck size* with X movers”
Travel Charges
“We have a travel charge of X to get from our depot to *suburb*, and another travel charge of X to return from *suburb*.
Working Time
“It’s estimated at X hours of working time to get that done”
Total Estimated Charge
“That gives you a total estimated charge of X. On the day if we get things done quicker than the estimate or if it takes long, the price will go up or down in half hour increments of X”
“Would you like me to email you this estimate or are you happy to book in?”
Contact details
“What is the best contact number for you on the day?”
“What was your first and last name?”
“What is your email address?”
***send email if they just want estimate***
***if they are booking in read below***
Address Details
“What was the pick up address?” **including apartment numbers if applicable**
“What was the drop off address?” **^^**
Booking Time
“We have *time* available, does that work for you?”
Payment Details
“We take payment in full on the day once the job is finished and we only take card payments. Will someone be at the drop off with us to make payment?”
***if not, try to grab card details at the time of booking, if they can’t ask them to provide sometime before the job begins***
THE END
“I’ve just sent a confirmation email off to you now, if you don't have any further questions we’ll be seeing you on *date* at *time*. Have a good day”
***SEND CONFIRMATION EMAIL***
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