Toolbox Meeting Notes:

Speakers:

Tim Bishop - Director MWAV

Paul Deakin - Delegate TWU

Matthew Windsor - GM MWAV

Various staff contributions

Acknowledgement of Country

Man With A Van acknowledges the Wurundjeri people of the Kulin Nation as traditional custodians of the land on which we move.

Enterprise Bargaining Agreement (EBA)

• The third EBA negotiation process is beginning soon. 

• Management will negotiate with union delegates Alex and Paul. 

• All staff, whether union members or not, are encouraged to attend the upcoming EBA meetings. Four or more sessions are planned before the current agreement expires in July. 

• The top concerns raised so far are pay and cancellation policies. 

• A third major concern was mentioned but not yet disclosed. 

• Staff can still fill out the EBA survey. 

• The next union meeting is expected to be shorter than the recent four-hour session.

OHS & Safety Updates

• Lance has been appointed the new Health and Safety Representative, replacing Anthony Perry. 

• Balcony lifts have been banned following an incident where a railing gave way, resulting in a staff injury. 

• Staff have been appropriately refusing to carry out balcony lifts and reporting any such requests. 

• A lifting device was demonstrated but found unsuitable, so the ban remains in place. 

• All trucks are now equipped with two dollies and shoulder dollies. 

• Staff should not remove this equipment and should report if anything is missing.

Facility & Process Updates

• An outdated poster with an invalid link was removed from the fridge. 

• Staff are encouraged to report any other outdated or incorrect information, especially on the company wiki. 

• The clock-on computer downstairs is now limited to sign-in and sign-out purposes. 

• Management is planning to add a clock-off station upstairs to promote use of the staffroom. 

• The intention is to create a more social and communal environment for staff after shifts.

System & Tech Issues

• FileMaker performance issues are affecting both office and road staff. 

• Staff reported long delays when entering bookings, phone numbers, and loading pages. 

• Management acknowledged the problem and explained that a new system has been in development for several years. 

• Progress has recently improved with the project now being led by a former mover with programming skills. 

• A rollout of the new system is expected in late 2025. 

• Staff are encouraged to submit suggestions for features and improvements either directly or via anonymous feedback.

Discrimination & Customer Conduct

• The DI committee is finalising a framework to address customer behaviour that is abusive or discriminatory. 

• The system will categorise incidents by severity and outline appropriate responses, ranging from warnings to outright bans. 

• This aims to ensure consistency in how such issues are handled and to empower staff and management to respond confidently.

Meeting Timing & Accessibility

• There was a discussion about the timing of toolbox meetings and how to make them more accessible. 

• Some staff suggested offering multiple sessions during the week to reach those not rostered on. 

• Tim proposed the idea of optional online meetings for off-roster staff, though payment logistics need to be addressed.

Union Membership

• Staff interested in joining the TWU can speak with Paul or use the QR code posted at the depot. 

• Membership includes benefits such as an additional $2 per hour under the current EBA, and fees are tax-deductible. 

• New members also receive a free hat.

Other EBA Topics Raised

• Management wants to clarify the scope and eligibility of various allowances, such as those for policy writing or depot management. 

• Tim also expressed the need for stronger language in the EBA around PPE compliance, particularly regarding safety footwear. 

• Rob proposed creating a platform for staff to submit ideas for improving the system and mobile app. 

• Management strongly supported this suggestion.