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In attendance:
Sarah Driscoll
Daniel Duarte
Alex Morris
Tim Bishop
Jack Tandy
Paul Deakin
Topics discussed:
We have yet to find a speaker who is affordable enough
Discussion around alternative ways to get the message out in the meantime
Contact points include:
TV screens
Newsletter
Induction
Train the trainer
Toolbox
?
Sarah F is making video content at the moment and could do something for D&I
Discussion about format of in person stuff:
Ideally person from diverse background etc
If unavailable a script given to person providing the training
Question and answer style
Daniel recounted a suitable example of discrimination where customer behaved in a different manner to him than to his team-mate and then only addressed his team-mate. Best way for team-mate to respond is to just check-in and point out the strangeness
Workshopped best ways to get across message including different forms of discrimination eg accent
Discussion around reworking the anonymous reporting form to also solicit stories of discrimination for us to workshop into training material
All D&I members to suggest an alternative hold music track for the phone system
Tim & Sarah to meet later in the day and produce content
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