Embedded Files
Attendance:
Sarah Driscoll
Thomas Lidgerwood
Tim Bishop
Jake Joyce
James Walshe (debutante)
Sarah Fraser
Apologies:
Alex Morris (honeymoon) XX
Matthew Windsor
Jack Tandy
Meeting Notes
Meeting Notes
Attendance and housekeeping
• Meeting began with a check for dial-ins
• Slides from previous meeting have been updated and circulated
• Physical poster for the Anonymous Suggestion Box still needs to be put up
Key discussion points
1. Recognition and events
• Kudos for recent Pride BBQ event (Idah Hobbit) with intent to identify more such events in the calendar for visibility and inclusivity
2. Policy draft review – inappropriate behaviour and discrimination
• General feedback: draft is broadly aligned with team discussions, with minor edits suggested
• Examples expansion: add inappropriate imagery or media of any kind to examples of unacceptable behaviours
• Formatting adjustments needed to comply with style guides
3. Definitions and clarifications
• Microaggressions: agreed to include examples, such as subtle undermining comments (e.g. “That’s really heavy, I don’t think you can lift it”) and body language or indirect actions implying discriminatory assumptions
• Comments on appearance: reword to specify making comments about a person’s appearance or personal relationships rather than asking personal questions
4. WorkCover and psychosocial injuries
• Importance of reminding staff that WorkCover recognises mental health injuries to be included in the psychological safety section
5. Impact vs intention
• Recognition that lack of intention to offend does not lessen the impact on affected staff
• Suggested phrasing: whether or not the perpetrator intended offence has no bearing on the experience or consequences for the affected staff member
6. Managing customer incidents
• Discussion on refusal of future service
• Need for clearer guidelines on when to suspend or terminate service to a customer following inappropriate behaviour or discrimination
• Acknowledged tension between protecting staff and operational or financial realities
• Consensus that severity of impact on staff should heavily influence decisions
• Immediate assessment required if another booking with the customer is imminent
• Decisions should involve consultation between staff and management, with OHS Committee oversight where appropriate
7. Consequences vs education for customers
• Debate on whether to educate customers about inappropriate behaviour to effect change or provide consequences only (e.g. refusal of service) without further education
• General agreement that consequences act as effective education
• Sincere apologies do not necessarily negate the need to terminate service, especially if the behaviour caused significant harm
8. Next steps and meeting scheduling
• Document to be edited and shared for further comments
• Team agreed current 7am meeting times are difficult; discussed moving future meetings to later paid times
• Poll to be circulated for expedited next meeting date, ideally avoiding Tuesday 8 July due to EBA commitments
• Upcoming Toolbox meeting on Tuesday 1 July
Actions
• Update Anonymous Suggestion Box poster – assigned person not specified – ASAP
• Finalise wording and formatting of policy draft – drafting lead – before next meeting
• Circulate poll for next meeting time – poll organiser – this week
• Integrate WorkCover psychosocial injury recognition into slides – policy editor – before circulation
• Ensure clear guideline wording on customer service termination decisions – drafting team – next draft
Meeting concluded at 8:20am
Thank you to all attendees for their input
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