Standard Break Policy

Standard Break Policy

Logging breaks

When you take a break during the workday, you need to log it via the mobile web site. This deducts any break time from your timesheet, and also deducts any break time from the customer’s bill.

Breaks are a great way of resting and recuperating throughout a busy and physically demanding day. Keen to stop off for a coffee and a cheeky muffin? Log a break. Need to post an important package or purchase the latest copy of Melbourne Hipster? Log a break. Down the coast and brought your cozzie? Log a break and post pics up on the Moving McMoveface Facebook page. 

Lunch breaks

As part of your working day, you are required to take a lunch break of 30 minutes to 1 hour. This break is unpaid. 

Where possible, this should commence between three and a half to five hours after your start time. When scheduling a break, you should consider your current and upcoming customers to work out the best time. 

You may be directed to take a lunch break of up to 60 minutes by a manager, supervisor or office team member. When this happens, it will generally be for scheduling reasons.

Whether you have scheduled the lunch break yourself, or been directed to take it by the office, you need to log it appropriately on The Mobile Web.

Taking an alternate route for a break

You need to take the most efficient route to get from the end of one job to the start of the next. If you want to drive somewhere else, you should start your break from the point that you deviate from that route, and stop the break when you resume on the fastest route.

Unlogged breaks

In a circumstance where the manager reviewing the day's schedule determines that a break has been taken, but not logged, they may apply a break for the lost time they have determined. This may be done with the assistance of the GPS. If a break is applied to your day, you will be requested to come in and discuss it with a manager. If there are mitigating circumstances, this extra break time will be removed.

Under-estimated break times

Where the manager reviewing the day's schedule determines that a break has not been logged correctly (i.e. logged for too short a duration), the manager may extend the logged break time, to accord with the GPS record or other information. As per any unlogged breaks, when break times are adjusted, staff will always be notified and asked to discuss with a manager, so that any mitigating circumstances can be discussed, and the change revoked if appropriate.

Some examples:

1. You arrive at a job at 08:00, and it is likely to go all day. It looks like you will be driving to the drop off at around 11:00. At the start of the job, you should let your customer know that you need to take a lunch break and that the best time is likely to be on the drive over to the drop off. Make sure they’re happy with that, and that they know they will not be charged for any break time.

2. You look like finishing your first job of the day in Brunswick at 12:30, and your next job is in Albert Park at 13:00. Give the 2nd customer a call at 11:30 and let them know that you are running a little bit behind time and expect to be with them at approximately 13:30-13:45pm. On the drive over, pull over for a lunch break and log it on the app. 

3. You finish your first job in Brunswick at 11:00, having started at 07:30. Your next job is scheduled for 13:00 in Albert Park. You give the customer a call but they can’t go early due to lifts being booked. You call the office to see if there are any other jobs you can go to, but there’s nothing available. You are asked by the morning man to take a break and arrive at the customer’s house at 12:55. You should take this opportunity to head to a nice park/cafe and put yourself on a lunch break of up to 60 minutes, timed so you arrive at the customer's house on time.