Office meeting 17-07-2024

Office meeting - 17-07-2024

Attendance

• Anthony Perry

• Brando To’Omata

• Henry Osborne

• Graeme MacLean

• Sam Haughton-Greene

• Sascha Planert

Non-attendance

Jake Joyce

Adam Lynch

Dylan Martens

Sarah Driscoll

Stu Daulman

Lewis Macdonald

Ian Keleher

Issues discussed

• Surveillance of computer screens

  • General discussion around this issue, 

  • Staff generally do not feel great about having upper management see their screens. Some staff members feel more strongly about this than others 

  • General discontent noted about this issue. They don’t like feeling as though they have done something wrong when they haven’t. 

  • General consensus this could be addressed with a change in seating arrangement.

• Seating Arrangement

  • General consensus that the current seating arrangement is not liked (mostly due to feeling like they are being constantly watched) 

  • Doesn’t accommodate intermingling between office staff

  • Suggestion: a central pod with desks facing each other

  • Agreed a change in seating could be explored further, would engage staff to develop a new seating plan.

• General office vibe

  • Office staff feeling very isolated from road staff

  • Unhappy about the fact road staff do not come up to see them anymore

  • General discussion around road staff being kept out of office and the purpose of segregation. 

    • Sascha reiterated that the social areas are outside of the phone room, and the phone room is a work space. 

    • This is to avoid unnecessary volume levels and disturbance to staff actively working.

  • Graeme raised he feels like he cannot provide road staff with guidance with the phone room being separated from the downstairs area.

  • General discussion around what the role of a phone slinger is.

    • Graeme raised confusion on this issue. Viewed the role as more of a road support role.

    • Sascha clarified, the primary role for phone slingers is to book jobs through inbound calls and following up on web requests. Road support is a secondary part of the phone slinger role when no managers are around. 

• Allocated webbies and workflow

  • General discussion around allocated webbies

  • General consensus that staff are happy with allocated webbies

  • There are some things to be worked out such as new inbound webbies, or how to manage extremely busy days.

  • Sam raised reallocating all remaining webbies around lunch time would help keep on top of new inbound web requests. 

  • General consensus that staffing levels should reflect work demalnds and that insufficient office staffing on critical days (Mondays, Tuesday, day after public holiday) directly impacts ability to get through webbies. 

  • Sascha agreed to ensure sufficient staffing levels were met and maintained. Minimum 5 phone slingers on Mondays, Tuesdays and days after Public Holidays. 

• Lighting 

  • Requested lighting changes to reduce glare on computer screens

  • Tim turned lights down to 20%

• Pancake cleanup

  • Sam raised part of the pancake shift should include cleaning and washing up all pancake utensils, disposing of all unused batter and uneaten pancakes.

  • Sam proposed an additional 15min set aside at the end of the pancake shift to do brief cleanup

  • Sascha Agreed this should be done

• Social events

  • Brando expressed desire for more social events

  • Idea for a team building event for the phone slingers was floated 

  • General discussion on this topic included concerns regarding how such an event may be perceived by road staff. 

  • Sascha agreed to discuss further with Jack Tandy