03/06/2024

Fatigue Break Policy

When can I take a paid fatigue break?

If, during a move for a customer, you think it is necessary to take a break in order to remain safe and avoid injury, please inform the customer and take a break of appropriate length. You should log a break using the mobile website, so that this break time is deducted from the customer’s final bill. After the job is complete and paid for, please contact a manager to explain the situation. The manager will then delete that break time from your timesheet. A break of this type should be taken whenever it is necessary to preserve your, and your team mate’s, safety.

Paid fatigue break or unpaid lunch break?

You are expected to arrange, and take, a lunch break of 30-60 minutes each day. Logging a “fatigue break” is not intended to be a replacement or substitute for a lunch break. 

Typical instances where this may occur

• Any instance where you feel an injury may be imminent if you were to continue

• During hot or extremely hot weather

• When moving a number of very heavy or items with difficult access (ie large tables, multiple 3 seater sofa beds up flights of stairs)

• Late in the day after having already done a number of long or difficult jobs

• Towards the end of a long and difficult job, where you haven’t had the opportunity to rest at any other stage (i.e. the job had minimal driving)

• As a driver on a long distance job, where you have no one else to take over the driving and you can feel fatigue setting in