Toolbox Meeting Notes:
1. Toolbox Attendance and Purpose

• Strong turnout again for the 7:00 AM meeting.

• Attendance is not mandatory; staff may request a later start if not willing to attend.

• Emphasis placed on in-person discussion benefits: more questions and interaction.

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2. EBA Negotiation Updates

• TWU log of claims expected this week.

• Meeting schedules will be published shortly—open to all staff, not just union members.

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3. Job Notes and Parking

• Reminder to log conversations with customers about parking.

• Helps mitigate issues if fines arise or disputes occur.

• Positive example shared of customer willingly paying fine after clear documentation.

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4. Appliance Installation (Especially Washers)

• Staff should not install or uninstall appliances unless customer accepts responsibility.

• If helping, note it clearly in the job: “Helped customer install washer, customer accepted responsibility.”

• Applies to both pick-up and drop-off, due to potential liability from old plumbing issues.

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5. Vehicle Damage Reporting

• As weather worsens, report all minor truck damage to Richie.

• Preventative maintenance key to avoiding leaks and wet jobs/furniture.

• Check trucks post-job, especially after tree-lined routes.

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6. Ramp Safety

• Report ramp issues when they appear to prompt timely resurfacing.

• Proper maintenance critical in wet conditions.

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7. Customer Behaviour Reporting Framework

• New ‘Customer Issue’ report added to Broken Stuff system.

• For incidents involving poor customer behaviour: mild, moderate, or severe.

• Encouraged to submit reports, but most importantly to communicate incidents immediately with the team and office.

Concerns Raised:

• Framework seen as vague and potentially dismissive.

• Questioned how severity is determined and why some serious issues (e.g., racial vilification) might be classified as “mild.”

• Concerns around:

• Manager discretion vs. worker perspective

• Confidentiality in OHS committee discussions

• Whether D&I committee feedback was meaningfully integrated

• Feedback will be taken back to the D&I committee for review and potential refinement.

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8. Mental Health Culture

• Posters introduced:

• Yellow “R U OK?” for peer support reminders.

• Blue poster lists mental health support contacts (Lifeline, 13YARN, etc.).

• Emphasis on checking in with each other.

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9. Database & App Reliability

• Ongoing FileMaker/database issues acknowledged.

• New system expected in 1–2 months, though timeline is uncertain.

• When the system is down, manual tracking encouraged: note start times and key job data to input later.

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10. Tag-On System & Receipts

• Concerns raised about loss of tag-on receipt system, which previously served as a valuable backup.

• Request made to reinstate this system as an interim safeguard.

• Will be followed up with relevant team.

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11. Newsletter Feedback

• Anonymous suggestion raised concerns over an image depicting people smoking bongs.

• Response from management was seen as dismissive.

• Suggestion to review tone and respectfulness of how anonymous feedback is addressed.

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12. Closing

• Meeting ended around 7:37 AM.

• Staff encouraged to reach out with any further questions or feedback.