Phones Break Policy

• If you are working in the phones room, you will be rostered on to an 8.5 hour shift with a half-hour unpaid lunch break, and two 15 minute paid breaks

• To ensure there are always sufficient staff to answer incoming calls, the breaks are taken in order of shift start time, i.e. the 0700 starter takes the first morning break, followed by the 0730 starter, and so on for the next two blocks of breaks

• The office manager will direct you if you are unsure about break times

• All lunch breaks are to be finished by 1500, and all afternoon breaks by 1630, to ensure there are enough staff available to take calls